Cass Family Clinic installs vial-filing robot at Cassopolis location

Cass Family Clinic has installed a state-of-the-art, high-speed vial-filling robot at its Cassopolis pharmacy to improve efficiency and accuracy in prescription fulfillment as demand continues to grow.

The new automated system, a Parata Max 2 robot named “Rosie,” can store and dispense 200 of the most commonly prescribed medications. The robot automatically labels, counts, dispenses, caps and sorts prescriptions, mirroring operations at the clinic’s Niles location, where a similar robot, “Arnold,” was installed in August 2024, according to the clinic.

“Since the nearby Rite Aid closed last September, we’ve seen a 55% increase in prescription requests,” Cass Family Clinic CEO Joe Gavan said. “The Parata Max 2 pharmacy robot, now deployed at both of our clinics, has been instrumental in helping us efficiently manage demand and streamline operations.”

The Parata Max 2 features a double-sided design that allows pharmacists to replenish supplies without interrupting dispensing. It also includes an internal camera that captures images of each filled vial for verification and recordkeeping.

Kevin Klipowicz, pharmacy director at Cass Family Clinic, said the automation benefits both staff and patients.

“Having Rosie and Arnold in our pharmacies increases efficiency, safety and accuracy while reducing stress and fatigue for our team,” Klipowicz said. “For patients, it ensures they receive their prescriptions quickly—often immediately after their appointments.”

With demand continuing to rise, the clinic sees automation as a crucial tool in maintaining high-quality pharmaceutical care.

“As our pharmacy staff grows, the Parata Max 2 robots have enhanced our ability to keep up with orders,” Klipowicz said. “It’s a game changer for our pharmacies.”